When you choose an ATRIO or Saint Mary’s ATRIO Medicare Advantage
plan, you get extra benefits that Original Medicare doesn’t cover.
Click on each item below to learn more.
ATRIO Flex Card: Dental, Fitness, and Over-the-Counter (OTC) Benefits
All ATRIO Medicare Advantage plans include the
Flex Card, which works just like a debit card for your dental, fitness, and over-the-counter
(OTC) benefits. Depending on your plan, you will receive flex dollar allowances
to spend how you choose on your dental care, gym membership fees and classes,
and OTC orders.
Simply swipe your Flex Card to pay for these services! Every time you use
it, the amount will be deducted from your card balances just like a debit
card. To view your Flex Card balance, report a lost card, request a new
card, or for other questions, login to your myATRIO member portal or call
1-833-287-3622 (TTY 711), Monday-Friday, 5 a.m. to 8 p.m. PST.
PLEASE NOTE: If you already registered on the ATRIO Flex Card member portal in 2023,
you will need to register again for 2024 using the myATRIO member portal, because you will be receiving a brand new Flex Card to use in 2024. We
apologize for any inconvenience this change may cause!
Current ATRIO plan members who had an active Flex Card in 2023 will receive
a NEW Flex Card (pictured above) in the mail at the end of this year.
Your new card will be preloaded with your 2024 flex dollar allowances.
Your current 2023 ATRIO Flex Card will be deactivated and any unspent 2023
flex dollars will no longer be available after December 31, 2023. After
this date you may destroy your old Flex Card and begin using your new
card on January 1, 2024.
Your Over-the-Counter (OTC) Benefit – Order by Mail, Phone, or Online!
Convey provides ATRIO plan members with large and versatile OTC benefit. Depending
on their plan, ATRIO plan members receive a quarterly allowance to spend
on OTC items from a list of eligible products. Place your order online,
over the phone, in a participating retail store, or by mail through the
OTC Catalog – all using your Flex Card!
Talk to your healthcare provider to see if any specific OTC items are right
for you. Below are just few a examples of the popular OTC drugs and items
available for purchase:
Pain relievers, including Tylenol (acetaminophen), ibuprofen, lidocaine
cream / patch, and diclofenac gel
Heartburn medicines, including Tums, Pepcid AC, and Prilosec (omeprazole)
Antihistamines/decongestants for allergy or cold symptoms
Eye drops for lubricating or cleansing
To place an order, login to your myATRIO member portal, click
here, or call Convey to speak to an OTC specialist at
1-855-253-5768 (TTY 711) Monday – Friday from 5 a.m. to 8 p.m. PST
Eligible ATRIO Health Plan members can pre-order their new PERS device
starting on December 16, 2023 – devices will begin to ship on January 1, 2024!
ATRIO Health Plans is excited to partner with
LifeStation to bring our members peace of mind at the push of a button, with a Personal
Emergency Response System (PERS). There are also different style options
to fit your active lifestyle, including a watch option with step tracker
and heart rate monitor! This new benefit will be available on many of
our plans starting on January 1, 2024 – click here to find a plan
with this new benefit.
To take advantage of this new benefit, call
LifeStation: (888) 809-3112 (TTY 711) Monday through Friday from 5 a.m. to 6 p.m. PST, or on Saturday and Sunday
from 6 a.m. to 6 p.m. PST.
Hearing Exams and Aids
ATRIO Health Plans has partnered with
Amplifon to provide hearing services, from routine exams and hearing aid evaluations
/ fittings with access to top-tier hearing aids at discounted prices.
To take advantage of this important benefit
you must see an Amplifon provider. To find one near you visit
Amplifon or call
1-866-375-0563 (TTY 711), Daily, 8 a.m. to 8 p.m. PST.
ATRIO Health Plans has partnered with
American Specialty Health (ASH) to bring you supplemental chiropractic services, supplemental acupuncture
services, and naturopathy services, depending on your plan (to see if
your plan includes these benefits click
here).
To find a provider and schedule an appointment, call
1-800-678-9133, 5 a.m. to 8 p.m. (PST), Monday – Friday,
or click here:
Find ASH Provider
Meals
Better health begins with nourishing meals. ATRIO Health Plans recognizes
the importance of access to the right nutrition and has partnered with
Mom’s Meals to provide our members meals after an inpatient or skilled nursing facility
stay, and for those receiving home health services. You pay nothing for
up to two (2) meals per day for 14 calendar days (28 total meals) after
each qualifying health event.
In addition, if you want to eat healthier and receive ready-to-heat meals
right at your door, our members can also purchase their own meals online
(for up to $8.99 per meal) with FREE shipping from Mom’s Meals on
every order. That’s a $15 savings! Eating healthy just got easier
and cheaper!
Menus are health-specific, designed to meet the nutritional needs of many
common health conditions
Meals arrive refrigerated to your home – just heat in 2 minutes or
less and enjoy
Contact Customer Service to find out more information or request meals
ATRIO Health Plans has partnered with
SafeRide to provide non-emergent, health-related transportation to members. Receive
up to 12 or 24 one-way non-emergent medical transportation trips per year
depending on your plan (you must use SafeRide for this benefit to be covered.)
Health-related locations include medical facilities, dentists and doctors'
offices, and gyms or community centers. Rides may be provided by taxis,
rideshare services, vans, and non-emergency medical transport as determined
by our transportation partner. Uber and Lyft are part of the SafeRide
network and are subject to availability.
To schedule a ride or find out how many rides you have left for the year
(check your ride balance), please call
1-888-617-0467, Monday – Saturday, 6 a.m. to 6 p.m. local time, or login to your
myATRIO member portal.
PLEASE NOTE: Rides should be scheduled at least 48 hours in advance; rides scheduled
less than 48 hours in advance will be subject to availability. If you
must cancel, you need to do so at least 3 hours before your scheduled
pick-up time (if after this time, the ride will be deducted from your
annual ride balance). Trips are limited to 75 miles one-way unless prior
approval is received from ATRIO Health Plans.
Telehealth services are provided for ATRIO plan members through
Teladoc. Virtual visit services are offered 24 hours a day, 7 days a week, with
board-certified doctors. Visit with a doctor over the phone or via the
internet using a smart phone, tablet, or a computer. Certain types of
visits may require internet and a camera-enabled device. Covered services
include general medical care, behavioral health care, and dermatology services.
To find a provider and schedule and appointment, call
1-800-Teladoc (835-2362), visit
Teladoc, or use the Teladoc mobile app.
NOTE: Note not all care can be provided virtually or telephonically –
you may be referred to a provider in person depending on your care needs.
If you have a medical emergency or urgent care need, call 911 instead.
Routine Vision
Vision coverage is administered through
VSP® Vision Care. As an ATRIO plan member you have access to affordable care from leading
eye doctors and high-quality eyewear options. Depending on your plan,
you receive an annual routine eye exam and an allowance to spend on frames
or contact lenses every year.
To locate a VSP provider, click here:
Find a VSP Provider VSP Customer Service:
1-844-344-0572 (TTY 1-800-428-4833), Monday - Friday, 5 a.m. to 2 p.m. PST.
Travel anywhere with confidence knowing your ATRIO plan* has you covered
if you have a medical emergency or urgent care need while traveling outside
of the country.
For help or questions about your coverage call ATRIO Customer Service at
1-877-672-8620 (TTY 711) daily from 8 a.m. to 8 p.m. local time.
*ATRIO Special Needs Plans do not include worldwide coverage
ATRIO Flex Card: Dental, Fitness, and Over-the-Counter (OTC) Benefits
All ATRIO Medicare Advantage plans include the
Flex Card, which works just like a debit card for your dental, fitness, and over-the-counter
(OTC) benefits. Depending on your plan, you will receive flex dollar allowances
to spend how you choose on your dental care, gym membership fees and classes,
and OTC orders.
Simply swipe your Flex Card to pay for these services! Every time you use
it, the amount will be deducted from your card balances just like a debit
card. To view your Flex Card balance, report a lost card, request a new
card, or for other questions, login to your myATRIO member portal or call
1-833-287-3622 (TTY 711), Monday-Friday, 5 a.m. to 8 p.m. PST.
PLEASE NOTE: If you already registered on the ATRIO Flex Card member portal in 2023,
you will need to register again for 2024 using the myATRIO member portal, because you will be receiving a brand new Flex Card to use in 2024. We
apologize for any inconvenience this change may cause!
Current ATRIO plan members who had an active Flex Card in 2023 will receive
a NEW Flex Card (pictured above) in the mail at the end of this year.
Your new card will be preloaded with your 2024 flex dollar allowances.
Your current 2023 ATRIO Flex Card will be deactivated and any unspent 2023
flex dollars will no longer be available after December 31, 2023. After
this date you may destroy your old Flex Card and begin using your new
card on January 1, 2024.
Your Over-the-Counter (OTC) Benefit – Order by Mail, Phone, or Online!
Convey provides ATRIO plan members with large and versatile OTC benefit. Depending
on their plan, ATRIO plan members receive a quarterly allowance to spend
on OTC items from a list of eligible products. Place your order online,
over the phone, in a participating retail store, or by mail through the
OTC Catalog – all using your Flex Card!
Talk to your healthcare provider to see if any specific OTC items are right
for you. Below are just few a examples of the popular OTC drugs and items
available for purchase:
Pain relievers, including Tylenol (acetaminophen), ibuprofen, lidocaine
cream / patch, and diclofenac gel
Heartburn medicines, including Tums, Pepcid AC, and Prilosec (omeprazole)
Antihistamines/decongestants for allergy or cold symptoms
Eye drops for lubricating or cleansing
To place an order, login to your myATRIO member portal, click
here, or call Convey to speak to an OTC specialist at
1-855-253-5768 (TTY 711) Monday – Friday from 5 a.m. to 8 p.m. PST
Eligible ATRIO Health Plan members can pre-order their new PERS device
starting on December 16, 2023 – devices will begin to ship on January 1, 2024!
ATRIO Health Plans is excited to partner with
LifeStation to bring our members peace of mind at the push of a button, with a Personal
Emergency Response System (PERS). There are also different style options
to fit your active lifestyle, including a watch option with step tracker
and heart rate monitor! This new benefit will be available on many of
our plans starting on January 1, 2024 – click here to find a plan
with this new benefit.
To take advantage of this new benefit, call
LifeStation: (888) 809-3112 (TTY 711) Monday through Friday from 5 a.m. to 6 p.m. PST, or on Saturday and Sunday
from 6 a.m. to 6 p.m. PST.
Hearing Exams and Aids
ATRIO Health Plans has partnered with
Amplifon to provide hearing services, from routine exams and hearing aid evaluations
/ fittings with access to top-tier hearing aids at discounted prices.
To take advantage of this important benefit
you must see an Amplifon provider. To find one near you visit
Amplifon or call
1-866-375-0563 (TTY 711), Daily, 8 a.m. to 8 p.m. PST.
ATRIO Health Plans has partnered with
American Specialty Health (ASH) to bring you supplemental chiropractic services, supplemental acupuncture
services, and naturopathy services, depending on your plan (to see if
your plan includes these benefits click
here for Washoe or
here for Oregon and the rest of Nevada).
To find a provider and schedule an appointment, call
1-800-678-9133, 5 a.m. to 8 p.m. (PST), Monday – Friday,
or click here:
Find ASH Provider
Meals
Better health begins with nourishing meals. ATRIO Health Plans recognizes
the importance of access to the right nutrition and has partnered with
Mom’s Meals to provide our members meals after an inpatient or skilled nursing facility
stay, and for those receiving home health services. You pay nothing for
up to two (2) meals per day for 14 calendar days (28 total meals) after
each qualifying health event.
In addition, if you want to eat healthier and receive ready-to-heat meals
right at your door, our members can also purchase their own meals online
(for up to $8.99 per meal) with FREE shipping from Mom’s Meals on
every order. That’s a $15 savings! Eating healthy just got easier
and cheaper!
Menus are health-specific, designed to meet the nutritional needs of many
common health conditions
Meals arrive refrigerated to your home – just heat in 2 minutes or
less and enjoy
Contact Customer Service to find out more information or request meals
ATRIO Health Plans has partnered with
SafeRide to provide non-emergent, health-related transportation to members. Receive
up to 12 or 24 one-way non-emergent medical transportation trips per year
depending on your plan (you must use SafeRide for this benefit to be covered.)
Health-related locations include medical facilities, dentists and doctors'
offices, and gyms or community centers. Rides may be provided by taxis,
rideshare services, vans, and non-emergency medical transport as determined
by our transportation partner. Uber and Lyft are part of the SafeRide
network and are subject to availability.
To schedule a ride or find out how many rides you have left for the year
(check your ride balance), please call
1-888-617-0467, Monday – Saturday, 6 a.m. to 6 p.m. local time, or login to your
myATRIO member portal.
PLEASE NOTE: Rides should be scheduled at least 48 hours in advance; rides scheduled
less than 48 hours in advance will be subject to availability. If you
must cancel, you need to do so at least 3 hours before your scheduled
pick-up time (if after this time, the ride will be deducted from your
annual ride balance). Trips are limited to 75 miles one-way unless prior
approval is received from ATRIO Health Plans.
Telehealth services are provided for ATRIO plan members through
Teladoc. Virtual visit services are offered 24 hours a day, 7 days a week, with
board-certified doctors. Visit with a doctor over the phone or via the
internet using a smart phone, tablet, or a computer. Certain types of
visits may require internet and a camera-enabled device. Covered services
include general medical care, behavioral health care, and dermatology services.
To find a provider and schedule and appointment, call
1-800-Teladoc (835-2362), visit
Teladoc, or use the Teladoc mobile app.
NOTE: Note not all care can be provided virtually or telephonically –
you may be referred to a provider in person depending on your care needs.
If you have a medical emergency or urgent care need, call 911 instead.
Routine Vision
Vision coverage is administered through
VSP® Vision Care. As an ATRIO plan member you have access to affordable care from leading
eye doctors and high-quality eyewear options. Depending on your plan,
you receive an annual routine eye exam and an allowance to spend on frames
or contact lenses every year.
To locate a VSP provider, click here:
Find a VSP Provider VSP Customer Service:
1-844-344-0572 (TTY 1-800-428-4833), Monday - Friday, 5 a.m. to 2 p.m. PST.
Travel anywhere with confidence knowing your ATRIO plan* has you covered
if you have a medical emergency or urgent care need while traveling outside
of the country.
For help or questions about your coverage call ATRIO Customer Service at
1-877-672-8620 (TTY 711) daily from 8 a.m. to 8 p.m. local time.
*ATRIO Special Needs Plans do not include worldwide coverage
For a complete list and description of benefits, including extra benefits,
refer to your Evidence of Coverage booklet.